Find answers to all your questions here. If we haven't covered something, feel free to reach out via our contact form.
Check out our guide at the following link: Guide
Our products are water-resistant, but we recommend removing them before swimming or showering, as water may shorten their lifespan.
Here are the processing times for our products:
The listed times include both processing and shipping of your order.
Don’t worry if the tracking doesn’t update in the first few days—that’s normal!
Our processing and production times vary by product (see "How long does processing take?").
Once your order has shipped, you can track it here: TRACKING
If the order has shipped and the tracking hasn’t updated for more than 4-5 days, please contact us via our Contact Form.
We’re happy to help!
Please contact us as soon as possible via our Contact Form—we’ll take care of it!
Fill out all the details completely, double-check your address, and ensure it’s correct.
Please check the following:
If the package isn’t there, please contact us via our Contact Form.
Fill out all details to the best of your knowledge and confirm your address again.
Please fill out our Contact Form for cancellations.
IMPORTANT:
Personalized products cannot be canceled after production begins.
Do not simply return orders, as this may incur additional costs.
If cancellation is possible, we’ll provide the return shipping address.
Fill out our Contact Form as soon as possible and specify your modification request in the comments field.
If your order hasn’t entered production, we’ll gladly make the changes for you.
Personalized products are excluded from returns.
For non-personalized products, please fill out our Contact Form to initiate a return.
The customer is responsible for return shipping costs for eligible returns.
Use our Contact Form for defective items and fill out all details to the best of your knowledge.
Please briefly describe the damage and include photos of the defect.
Use our Contact Form, fill out all details to the best of your knowledge, and please include pictures of the incorrect item.
Use our Contact Form, fill out all details to the best of your knowledge, and please include a picture of the empty packaging—even if that sounds odd.
Use our Contact Form, fill out all details to the best of your knowledge, and please include a picture of the product with the incorrect personalization.
No problem—just reach out via our contact form.
We kindly ask that you only use this form if you couldn’t find the answer to your question here.